Kamis, 25 Maret 2021

Bahasa Inggris Dasar Untuk Konsumen

 

1.      Bahasa Inggris untuk percakapan sehari – hari:

A.    Greeting & Introduction:

-          Greeting: kalimaat sapaan

1.         Informal greetings: kalimat sapaan tidak resmi

Hello everyone, good morning

Hello (name), good morning

 

Pukul 11.30 – 14.00 (siang) – Good day

Good afternoon – 14.00 – 18.00

Good evening atau good night – 18.00 – 24.00

Good evening (saat bertemu) – good night (saat berpisah)

 

Hi kevin, this is me Eka, happy new year!

Hello dan hi digunakan kepada lawan bicara yang seumuran

Hi digunakan jika sudah mengenal lawan bicara

Hello digunakan jika baru mengenal lawan bicara

 

2.    Formal Greetings: kalimat sapaan (resmi)

Greetings, ladies and gentlemen,how are you? Today we are about to start our trip to Bandung

 

Bahasa Inggris mendahulukan penyebutan ladies dibandingkan gentlemen

 

You tidak hanya disebutkan kepada satu lawan bicara

 

Pertanyaan kabar lain: how’s life? How is it going? How was your day?

 

Start: memulai trip: perjalanan

 

Start trip digunakan untuk menjelaskan jika perjalanan akan segera dimulai

 

Our trip ends: perjalanan telah usai/selesai

 

Travel: belum diketahui spesifik tujuan berpergian

 

Trip: maknanya jelas akan berpergian ke suatu tempat

 

-          Introduction: perkenalan

 

Hello everyone, good morning! My name is...... you can call me.... i live in South Jakarta, but i was born in Surabaya. I am 25 years old. I dont have any hobby, but i like to meet new people. My favorite food is nasi uduk. Nasi uduk is one of Jakarta’s special meals. I am your travel guide and i will bring you to interesting places in Jakarta. You can reach me on my cellphone at 08654. Thank you

 

Hello adalah bentuk kalimat sapaan tidak formal diganti dengan greetings ladies and gentlemen untuk kalimat sapaan formal

 

 

B.     Berkenalan dengan konsumen

-          Nama pelanggan

-          Tempat tinggal

-          Hobi

-          Tujuan berpergian

 

Hindari pertanyaan seputar rumah, perkerjaan, hubungan

 

1.      What your name?

2.      Where do you come from?

3.      What is your hobby?

4.      What is your expectation?

5.      What are you goals on this trip?

 

C.     Parting/ farewell: kalimat perpisahan

Excuse me, i must hurry now. I have to attend a meeting at 10 am

 

Am : ante meridiem (1 – 11.59)

Pm: post meridiem ( 12.01 – 23.59)

 

D.    Gratitude: ucapan terima kasih

-That was nice of you

-You have been very helpful

-Thak you very much

 

Cara menjawab:

-          My pleasure

-          I am glad that i can help you

2.  Penggunaan ekspreksi dalam bahasa inggris

     1. Giving and asking opinion: memberi dan meminta pendapat

          a. what is your expectation about this trip?

          b. what do you like?

         c. what is your idea?

         Mengetahuan bagaimana penilai pelangga ditanyakan sebelum meminta rating di aplikasi karena  pelanggan akan menilai bekerja dengan sungguh dan akan menilai membutuhkan kritik dan saran membangun

         a. what do you think of this trip?

        b. what is your opinion about this trip?

        c. how do you feel during this trip?

        d. how was the trip?

        e. do you like that?

       f. can you give 5 star rating, please?

      

      Memberi pendapat:

      a. in my opinion

     b. i think that

     c. my comment is

 

   Example:  i think that we should visit Monas. Well, if you ask me, Jakarta is

   very beautiful city

     2.  Offering help: menawarkan bantuan

  Example:  Would you like a ride? I would be gald to give you a ride. May i give   

  you a ride (resmi)

can i give you a ride? Do you need a ride? (tidak resmi)

 

Jawaban menerima bantuan:

Yes please, if you could. Yes if you dont mind. You are so nice, thank you

 

Jawaban menolak bantuan:

No thank you. Dont worry. I can do it myself. Please dont bother

 

     3. Giving and asking direction: memberi dan meminta arahan

   Excuse me Sir. My name is..... I am a driver. I would like to go to Minang   Restaurant. But i think, i got the wrong direction. Can you help me?

Merespon:

Yes, i know that place. I will give you some clues to find that place. First, you have to go along this street. Then you will find a crossroad, next you have to turn right on Padang steet. Then you look at the left side, you will see Minang Restaurant, across of Rapi Hotel

 

3. Kalimat deskripsi dalam bahasa Inggris

    1. Describing product (mendiskripsikan produk)

       Memastikan kesesuaian pesanan dengan aplikasi – menginfokan ketersediaan     pesanan ke konsumen

Memastikan kesesuaian pesanan dengan aplikasi:

Is the order correct?

Jawaban: yes, it is (kesesuaian pesanan) & sorry there is a mistake, can i recorder (kesalahan pesan – re pengulangan)

 

Ok perfect! I will mention your order one by one. So you order two fried rice, one with chicken and spicy, and last one without chicken but still spicy. Is it right?

Menginfokan ketersediaan pesanan:

Sorry ma’am, the chicken is not available. So, one of your fried rice, can not be completed. I also want to make sure, do you want to use paper box or stystrofoam? If paper box, you need to pay two thousand for each meal you buy

 

All orders are available

 

    2. Describing situation (mendeskripsikan situasi)

        Deskripsi suasana sepi:

        Ma’am, this morning, the restaurant is not crowded. You order should be ready in 10 minutes and will arrive at your home in 15 minuted after. Please wait

  

     Deskripsi suasana ramai:

     Sorry ma’am, the restaurant is very crowded. I’ve been queuing for 10 minutes. Sorry for the delay

 

     Deskripsi suasana jalanan:

    Sorry ma’am, i do not expect flooding on they way your home. And now i’m stuck in traffic jam for 15 minutes. Sorry for the delay

    

    3. Describing place (mendeskripsikan tempat)

        Hello ma’am. Finally i’ve arrive at Tebet street. Can you guide me to the location of your home? I’m stoping at Citra Hotel besides Murah Market

 

       Hello ma’am, can i know, what’s the color of your house? Now i find white, orange and green houses. But i dont know here exactly is your house

 

        Hello ma’am. I’ve arrived at your house. Your house is pink and there is security post in front of your house. Where i should put your order?